FAQ

To serve you better, we've assembled a list of our residents' most frequently asked questions. If you don't find your answer here, feel free to contact us.

Frequently Asked Questions

FAQ

Why can't we stay with flat rate billing?

Who determines the price of a gallon of water?

What influences water rates?

Did LRWA do a recent rate study on Iowa utility rates?

How is sewage calculated?

Can sewage be accurately measured?

How do water meters work?

How can I read my water meter?

How are meters read and is there an app to monitor meters?

How are water meters tested?

What is meter reading range and what if my billed reading doesn't match my meter?

Who reads meters and what are the advantages of digital?

How long have you worked with the Town of Iowa and when were meters installed?

Have meters been calibrated and tested in Iowa?

Why were the old meters not used?

Can meter reading system detect water leaks?

Can meters sit without being installed or used?

Do water companies plan and prepare for disasters?

Is there data for average of household water usage that isn't sewage?

Can citizens receive meter calibration test results?

Who can install meters?

How was a decision made on meters and is there a way to deviate calibration?

Are water meters affected by being submerged in water?

Is it mandatory to do a software update to meter system?

Does water surge affect meters?

When were meters purchased?

Is there a way to not get charged sewer for filling swimming pool?

Are there any new water projects?